Complaints

At Healgood Holistic Counseling Center, we uphold our profession with the utmost integrity and strive to provide quality and compassionate care to all of our clients.  If you feel that we have not upheld our professional ethics, please allow us to have a conversation with you about it so we can explore how we can improve and provide better support to you and all of our clients. 

If you feel that you need to make a complaint against your provider at Healgood (LPC-S, LPC, or LPC Associate) you can start with the practice founder at Chelsea@HealgoodCounseling.com or (512) 648-4313.

The Texas Behavioral Health Executive Council investigates and prosecutes professional misconduct committed by marriage and family therapists, professional counselors, psychologists, psychological associates, social workers, and licensed specialists in school psychology. Although not every complaint against or dispute with a licensee involves professional misconduct, the Executive Council will provide you with information about how to file a complaint. Please call 1-800-821-3205 for more information.

If you’d like to file your complaint to the Licensing Board in Texas you can contact the Texas Behavioral Health Executive Council: call 1-800-821-3205 to request the appropriate form or obtain more information. This number is for complaints only.  Or you can mail complaints to Texas Behavioral Health Executive Council, Attn: Enforcement Division 333 Guadalupe Street, ste. 3-900 Austin Texas 78701 or email: enforcement@bhec.texas.gov For more information about complaints, please visit https://www.bhec.texas.gov/discipline-and-complaints/index.html